Tomi

• A Microsoft® Windows-compatible PC with a Pentium IV (1.5GhZ or faster recommended)  XP or Vista
• 1GB RAM XP or 2GB RAM Vista  - (2GB Recommended)
• Screen resolution setting of 1024 x 768
• 100MB free hard disk space
• CD-ROM drive
• One free 2.0 USB connection
  
  

  AMD  &  Celeron processors are not compatible.

  
  
  For more information
  Call 972-378-6600 or email pierre@tomi.com

Tomi  has added a new great way to provide technical support and training to our global golf customers – through highly efficient real-time online demonstrations and problem-solving sessions.

The system has already received numerous compliments. By establishing a secure connection between two computers, we can remotely administer live Tomi software demonstrations, private one-on-one putting lessons, hands-on project discussions, equipment setup, and troubleshooting. The same connection is used to easily transfer large files needed for any other services PMI provides.

The process is simple and does not require anything but Internet access and a phone line. A customer goes to a secure website and enters the session key that a Tomi technician provides him. This action “logs” the technician into the customer’s computer. Now the technician can see the screen of this remote computer and move the mouse across the screen to open proper applications. The customer can observe everything that is being done on his computer. This is accompanied by explanations and discussions over the phone. After the session is ended, the connection is closed, making the remote access to the customer’s computer not possible until the customer requests another session.

This audio-video-interactive mode of communication simplifies things tremendously! Just imagine: a technician (sitting in Plano, TX) can show an owner of a Tomi Putting System (located in any place with Internet access) how to set up and configure the  system properly and how to apply Tomi for best results. Since the technician can see what is going on, he can take care of most issues in minutes. No more going back and forth with numerous emails and scattered calls, no more interrupted production – you get on the phone and the computer just once and literally watch the problem resolved!

“It is one more way to strengthen the relationship between us and our customers that is rooted in understanding. People really leave with a greater knowledge of the technology we provide them, and that is essential for both sides,” says Vice President Brian Maguire.

We have watched this service translate into saved time, reduced stress, improved customer service, effective completion of joint projects, and – we hope – reinforced trust.

Call us to test the remote technical support system yourself!

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