SUPPORT
System Requirements:
- A Microsoft® Windows-compatible PC with a Pentium IV (1.5GhZ or faster recommended) XP or Vista
- 1GB RAM XP or 2GB RAM Vista - (2GB Recommended)
- Screen resolution setting of 1024 x 768
- 100MB free hard disk space
- CD-ROM drive
- One free 2.0 USB connection
Compatible with Windows 7 systems
AMD & Celeron processors are not compatible.
For more information
Call 972-378-6600 or email rick@tomi.com
Technical Support (by appointment only): support.tomi-golf.com
Tomi has added a new great way to provide technical support and
training to our global golf customers – through highly efficient
real-time online demonstrations and problem-solving sessions.
The system has already received numerous compliments. By establishing a
secure connection between two computers, we can remotely administer live
Tomi software demonstrations, private one-on-one putting lessons,
hands-on project discussions, equipment setup, and troubleshooting. The
same connection is used to easily transfer large files needed for any
other services PMI provides.
The process is simple and does not require anything but Internet access
and a phone line. A customer goes to the secure website listed above and click on the technician's name. This action “logs” the
technician into the customer’s computer. Now the technician can see the
screen of this remote computer and move the mouse across the screen to
open proper applications. The customer can observe everything that is
being done on his computer. This is accompanied by explanations and
discussions over the phone. After the session is ended, the connection
is closed, making the remote access to the customer’s computer not possible
until the customer requests another session.
This video-interactive mode of communication simplifies things
tremendously! Just imagine: a technician (sitting in Plano, TX) can
show an owner of a Tomi Putting System (located in any place with
Internet access) how to set up and configure the system properly and
how to apply Tomi for best results. Since the technician can see what is
going on, he can take care of most issues in minutes. No more going back
and forth with numerous emails and scattered calls, no more interrupted
production – you get on the phone and the computer just once and literally
watch the problem resolved!
We have watched this service translate into saved time, reduced stress,
improved customer service, effective completion of joint projects, and –
we hope – reinforced trust.
Call us to test the remote technical support system yourself!
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